 ServiceNow is a cloud-based platform offering IT service management, enabling organizations to streamline workflows, automate tasks, and enhance service delivery. It encompasses various modules for IT, HR, customer service, and more, promoting efficiency and collaboration within enterprises.Identities ❌ | Accounts ✔️ | Groups ✔️ | App Roles ✔️ | Entitlements ❌ |
 Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes.Identities ❌ | Accounts ✔️ | Groups ✔️ | App Roles ❌ | Entitlements ❌ |
 Zendesk is a customer support platform that streamlines interactions between businesses and their customers. It offers ticket management, knowledge base, live chat, and more, empowering organizations to deliver exceptional support experiences. With user-friendly features, Zendesk enhances customer communication and issue resolution, ultimately fostering strong relationships and improving customer satisfaction.Identities ❌ | Accounts ✔️ | Groups ✔️ | App Roles ❌ | Entitlements ❌ |
 Freshservice is a cloud-based IT service management platform that streamlines and automates IT tasks. It offers a user-friendly interface, ticketing system, asset management, and reporting tools. With its intuitive design, Freshservice enables organizations to efficiently manage their IT services, track incidents, and maintain a well-organized IT infrastructure.Identities ❌ | Accounts ✔️ | Groups ✔️ | App Roles ✔️ | Entitlements ❌ |